FAQ's

Delivery & Returns Information
How much is delivery?
Standard Delivery within Ireland is automatically charged on all orders at the flat rate of €4.95. We also offer express delivery at a flat rate of €10.

When will I receive my order?
Standard Delivery typically takes between 1-3 days to arrive, excluding weekends and bank holidays. During peak times and seasonally, delivery times may take up to five days. If, for any reason, you have not received your items within five days of receiving the dispatch notification from us, please notify us in writing and we will then investigate what has happened to your parcel. If you fail to bring this to our attention any later than the specified timeframe, we cannot accept responsibility for missing or loss packages.

Courier Delivery
If you require express delivery, please use the 'Pay by Debit/Credit Card over the phone' option upon checkout. A member of our Sales Team will contact you at your chosen time and will process your order ensuring express delivery. Courier Delivery is charged at the flat rate of €10. A tracking number will also be provided and goods will be delivered within 1-2 days of dispatch excluding weekends and bank holidays.

Returns & Refunds
We offer a 7 day return policy; the 7 days start from the day on which you receive your order. Please do not send us returns without first getting an email authorisation from Beauty Couture Ireland, please enclose a copy of the email in your return, we can not accept returns we know nothing about. When returning an item please use recorded delivery, we can not process refunds or replacements for items we never receive. We will accept returned merchandise provided that it has not been opened or any security seals broken.
Returned items must be received by us in the same condition as you received them, so please pack up any returned items carefully with their original packaging.
A restocking fee of 15% of the item's value is payable for all items returned unless the item is faulty in which case no restocking fee is payable. Beauty equipment, personalised gifts and cosmetic products which have been opened cannot be refunded or exchanged unless they are faulty.
Please use sturdy packaging when returning any item and include your name, address and contact number.
If you wish to return anything we must receive it within 5 days of our return authorisation being issued. Upon satisfactory receipt we will refund you via the method you paid, the relevant amount less shipping and any restocking fee.

How can I pay for my order online?
We accept all major credit and debit cards however our website is automatically configured to take payment via Paypal. Please note that you do not need to have an account with Paypal and you can use this facility for one-off payments. If you would prefer to pay using your Credit or Debit Card, click the option 'Pay over the Phone' upon checkout and a member of the Beauty Couture Ireland Sales Team will call you at your chosen time to take payment and process your order. If you would rather call us to directly to place your order, you can do so by calling 040480070 within Ireland or +353 40480070 if calling from outside Ireland.

Do you ship Internationally?
Beauty Couture Ireland ship to most countries however certain restrictions apply. For a quote on delivery charges outside Ireland, see below. If you have any questions regarding shipping to your country, send us an email to sales@beautycoutureireland.com.

Great Britain
€9 Standard Delivery
€16 Registered and Tracked

Rest of World
€15 Standard Delivery
€20 Registered & Tracked

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